Donald

Jeannie – Business Analyst

Business Analyst (Retail/Wholesale) | Fulfillment Operations Manager

A proven Fulfilment Operations Manager (SME) and Business/Process Analyst with a combined 30+ years of experience in consumer goods, from procurement to fulfilment, general merchandising to in-store promotional display design and optimising processes for increased customer experience and boosted revenue.

Strong people-centred management, analytical problem-solving and extensive retail/wholesale expertise (full-cycle) have resulted in her winning multiple competitions, awards, and promotions. She would add measurable value to any business seeking an accomplished management professional to identify, design and implement cost/time-saving solutions, train and develop effective teams to drive operational success.

Professional Expertise

  • Floor and Shelving Design and Layout - Enhancing customer engagement and sales through strategic floor planning, display, and shelving layout, leading to an 8% growth in bottom-line profit.
  • People / Team Management - Leading and empowering diverse teams across various departments, ensuring high morale, productivity, and low turnover among staff, while also fostering a cohesive leadership environment.
  • Customer Returns and Relations Management - Streamlining the returns process to enhance customer satisfaction, significantly reduce turnaround times, and minimize losses, thereby improving service quality and efficiency.
  • Fulfilment Process Optimisation - Deliveries (Bulk Picking) - Implementing innovative fulfilment strategies to meet and exceed SLAs, ensuring timely and accurate delivery through effective bulk picking processes and night shift operations.
  • Policy & Procedure Development - Crafting and implementing policies and procedures that improve operational efficiency, ensure compliance, and support strategic business objectives.
  • Customer Experience Specialist - Leveraging a deep understanding of customer needs to design and execute initiatives that significantly and measurably enhance customer experience, leading to increased sales and customer loyalty.

Areas Of Strength

  • Project Organisation & Coordination - Organizing and coordinating complex projects across various departments.
  • Process Analysis & Optimisation - Streamlining workflows and increasing productivity through meticulous analysis and optimisation of business processes.
  • Analytical & Innovative Problem-solving - Driving business growth and improving customer satisfaction by applying analytical skills to identify challenges and innovatively solving them.
  • Training, Mentoring, and Personnel Development - Developing and executing comprehensive training programs that upskill employees, promote internal growth, and strengthen managerial capabilities.
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