Jeannie – Business Analyst

Business Analyst (Retail/Wholesale) | Fulfillment Operations Manager

A proven Fulfilment Operations Manager (SME) and Business/Process Analyst with a combined 30+ years of experience in consumer goods, from procurement to fulfilment, general merchandising to in-store promotional display design and optimising processes for increased customer experience and boosted revenue.

Strong people-centred management, analytical problem-solving and extensive retail/wholesale expertise (full-cycle) have resulted in her winning multiple competitions, awards, and promotions. She would add measurable value to any business seeking an accomplished management professional to identify, design and implement cost/time-saving solutions, train and develop effective teams to drive operational success.

Professional Expertise

  • Floor and Shelving Design and Layout - Enhancing customer engagement and sales through strategic floor planning, display, and shelving layout, leading to an 8% growth in bottom-line profit.
  • People / Team Management - Leading and empowering diverse teams across various departments, ensuring high morale, productivity, and low turnover among staff, while also fostering a cohesive leadership environment.
  • Customer Returns and Relations Management - Streamlining the returns process to enhance customer satisfaction, significantly reduce turnaround times, and minimize losses, thereby improving service quality and efficiency.
  • Fulfilment Process Optimisation - Deliveries (Bulk Picking) - Implementing innovative fulfilment strategies to meet and exceed SLAs, ensuring timely and accurate delivery through effective bulk picking processes and night shift operations.
  • Policy & Procedure Development - Crafting and implementing policies and procedures that improve operational efficiency, ensure compliance, and support strategic business objectives.
  • Customer Experience Specialist - Leveraging a deep understanding of customer needs to design and execute initiatives that significantly and measurably enhance customer experience, leading to increased sales and customer loyalty.

Areas Of Strength

  • Project Organisation & Coordination - Organizing and coordinating complex projects across various departments.
  • Process Analysis & Optimisation - Streamlining workflows and increasing productivity through meticulous analysis and optimisation of business processes.
  • Analytical & Innovative Problem-solving - Driving business growth and improving customer satisfaction by applying analytical skills to identify challenges and innovatively solving them.
  • Training, Mentoring, and Personnel Development - Developing and executing comprehensive training programs that upskill employees, promote internal growth, and strengthen managerial capabilities.

Roland – IT Specialist

IT Specialist/Manager | Systems Architect | IT Projects ManagerAn accomplished IT Specialist/Consultant with a combined 22+ years of broad-spectrum IT experience, in client needs analysis, desktop/device support, system architecture/ administration, server support and ERP Systems implementation, contributing to operational success.Advanced multi-level troubleshooting, a keen eye for optimisation opportunities and extensive industry expertise enable him to

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Jeannie – Business Analyst

Business Analyst (Retail/Wholesale) | Fulfillment Operations ManagerA proven Fulfilment Operations Manager (SME) and Business/Process Analyst with a combined 30+ years of experience in consumer goods, from procurement to fulfilment, general merchandising to in-store promotional display design and optimising processes for increased customer experience and boosted revenue.Strong people-centred management, analytical problem-solving and extensive retail/wholesale expertise (full-cycle)

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John – Purchasing Manager

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Dr Kirstin – Business Development Manager

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Donald – Technical Manager

DonaldTechnical Manager | Senior Project ManagerAn accomplished Technical/IT Specialist and Project Manager with over 14 years of experience in designing and implementing bespoke ITC infrastructure and electronic systems for numerous airlines, rolling out comprehensive operational frameworks that enhance efficiencies, management control and drive technological advancements. Along with leading diverse teams and managing complex projects, he

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Nicole – Strategic Account Manager

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